FAQ


Refund/Exchange Policy

We only accept returns in exchange for store credit/another item. Read all descriptions carefully BEFORE purchasing. With the volume of service we provide & fast rate we ship, once an order is shipped it can not be cancelled . 

Clothing may be exchanged for another size if contacted within 7 business days. 

Non-personalized items may be exchanged.

Please contact us and read item descriptions PRIOR to purchasing, if you have any metal allergies. 

RETURN AND EXCHANGE INQUIRIES MUST BE MADE VIA EMAIL :

Customerservice@thejumabrand.com

Once an item has been shipped & scanned, We are not responsible for any lost or stolen packages. 

In the rare event your package has been lost or stolen please call your local post office at 1800-ASK-USPS . 

Discounts & complimentary gifts are subject to owners discretion. 

Q/A

How long will it take for my package to arrive:

All domestic non-customized orders take 1-2 days processing time and will ship out & arrive within 2-5 business days with USPS first-class shipping. Shipping time for international orders may vary (7-15+ days depending on location).

Please note that due to Covid-19, there have been delays. 
During Holidays/peak seasons orders may experience some delays with scanning & shipping times (on average a couple days more than our regular shipping & processing times).

All of our customized orders (custom designs  etc)  will require 4-8 week processing & shipping time to perfect.

ALL SALES ARE FINAL.

Jewelry care:

To restore your gold plated Jewerly, gently wipe your Juma piece with a soft jewelry cloth. Gold plated jewelry is prone to oxidization so we recommend removing your jewelry before swimming or applying lotions etc.
Our stainless steel/gold plated chains will not easily tarnish and on average last our customers 2+ years. 

Please contact us in advance if you have any metal allergies or skin sensitive to metal.