FAQ


Refund/Exchange Policy

 We only accept returns in exchange for store credit. Read all descriptions carefully BEFORE purchasing. With the volume of service we provide & fast rate we ship, once an order is shipped it can not be cancelled . 

Non personalized items may be exchanged.

Please contact us and read item descriptions PRIOR to purchasing, if you have any metal allergies. 

RETURN AND EXCHANGE INQUIRIES MUST BE MADE VIA EMAIL :

officialjumabrand@gmail.com

We are not responsible for any lost or stolen packages. 

In the rare event your package has been lost or stolen please call your local post office at 1800-ASK-USPS . 

Discounts & complimentary gifts are subject to owners discretion. 

Q/A

How long will it take for my package to arrive:

All domestic non-customized orders take 1-2 days processing time and will ship out & arrive within 2-5 business days with USPS first-class shipping. Shipping time for international orders may vary (7-15+ days depending on location).

Please note that due to Covid-19, there have been delays. 
During Holidays/busy seasons orders may experience some delays with scanning & shipping times (on average a couple days more than our regular shipping & processing times).

All of our customized orders (name pendants etc)  will require 2-4 week processing & shipping time to perfect.

ALL SALES ARE FINAL.

Will my chain fade?

Our stainless steel/gold plated chains will not easily fade and on average last 1-2+ years. Our costume chains ( $10 & under/ items not listed as gold plated ) are made with Zinc Alloy which may fade without proper care. To preserve your zinc alloy necklace avoid water contact.